Which Auckland services are actually punctual?
Auckland Transport measures punctuality only at the first and last stop. This site measures it at every stop — because passengers rarely ride a route end to end. Below: operators ranked, a stop-level map, and how our method differs from AT's official one.
AT's official definitions
Reliable: the service ran and left the first stop between 1 minute early and 10 minutes late.
Punctual: left the first stop between 1 minute early and 5 minutes late, and arrived at the last stop no more than 5 minutes late.
In 2023/24 AT reported 94% reliable, 88% punctual under this first/last-stop method.
Our method
We record the actual delay at every intermediate stop, keeping only observations the vehicle has already passed (never predictions).
We also surface “ghost buses” — trips that were scheduled but never appeared — kept separate from cancellations.
Percentages are “within 5 minutes of schedule” (1 min early to 5 min late), aligned to AT's threshold.
Operators, ranked
Trailing 90 days to 2026-08-10. Sample = departure observations across all stops.
| # | Operator | Within 5 min | Median delay | Ghost buses | Sample |
|---|---|---|---|---|---|
| 1 | AM | 99% | 1m 19s late | 10.8% | 7,342 |
| 2 | RTH | 66% | 24s late | 11.7% | 24,802 |
| 3 | NZB | 58% | 18s late | 10.2% | 26,888 |
Stop-level map
Colour = % of departures within 5 minutes of schedule. Circle size = sample count; low-sample stops are suppressed. Every popup shows its sample size.
Routes
- ONE — ONE · 100% within 5 min
- WEST — WEST · 99% within 5 min
- STH — STH · 99% within 5 min
- EAST — EAST · 98% within 5 min
- 170 — 170 · 88% within 5 min
- 162 — 162 · 81% within 5 min
- 161 — 161 · 81% within 5 min
- 186 — 186 · 80% within 5 min
- 17 — 17 · 80% within 5 min
- 171 — 171 · 77% within 5 min
- 191 — 191 · 76% within 5 min
- 14 — 14 · 72% within 5 min
- 67A — 67A · 63% within 5 min
- 24B — 24B · 60% within 5 min
- 24R — 24R · 60% within 5 min
- 67B — 67B · 59% within 5 min
- 152 — 152 · 56% within 5 min
- 68 — 68 · 56% within 5 min
- 22N — 22N · 56% within 5 min
- 18 — 18 · 56% within 5 min
- 195 — 195 · 51% within 5 min
- 15 — 15 · 50% within 5 min